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Research & Answers

One question per page, answered at the top.

These pages answer a question rather than sell a service. Each one gives the short answer first, then the checklist behind it, then what the answer does not cover. If a page is useful and you buy nothing, it has done its job.

Buying software and choosing a vendor

01

A practical way to read a development proposal: what to check first, which silences matter most, and the questions to put to the vendor before anything is signed.

02

The twenty-five things a software development proposal should answer, which five of them are critical, and what an unanswered question costs you later.

03

The costs that are real, predictable and usually absent from the quote — third-party fees, environments, integration work, support after delivery and the cost of owning the result.

04

Two proposals written to different briefs cannot be compared by reading them in sequence. Normalise them against one list of questions first, and compare the silences.

05

What to establish about support before a contract is signed: what is covered, what counts as a bug, who answers at night, and what happens when the included period ends.

Technology control and vendor dependency

01

A handover clause that says "the client receives the source code" defines almost nothing. Here is what a usable handover has to specify, and where the rights boundary sits.

02

Cloud, repository, domain and production accounts should be owned by the company, with the vendor invited in. Here is the full list to check and how to fix it without a fight.

03

Whether you can replace a software vendor is decided long before you want to. The questions to answer now, and what a replacement project actually involves.